Within 30 days of purchase, any new item in its’ original condition* and packaging can be returned. The original sales receipt must accompany all returned merchandise. Items returned will be credited the full purchase price and applicable taxes to the PayPal account the order was originally charged to. Shipping and handling charges are not refundable. For damaged goods, contact us within 3 days of the purchase in order for us to file a complaint with the shipping carrier to get your shipping cost refunded to you. For any order errors, please contact NeWere4x4 customer service.